Recently, two events happened. First, I got a call from a prominent Digital Marketing agency. During the conversation, the Delivery Head (yes, she is in-charge of project delivery) stressed that their agency operated on a pay-per-performance model (she also assumed that after 2 years of MBA I did not know what that meant). What struck me though was what happened next. She stated that they got paid for (they advised companies that the below mentioned points meant better ROI):
- The number of followers on Twitter
- Number of fans on Facebook
- Number of visits on site
Any decent Social Media Expert/Evangelist.. will tell you that what The Indian Digital Marketing agency described as ROI is absolutely wrong. They will also tell you about the wisdom of the post on SEOMoz.
Here's what I think is wrong with the Indian Digital Marketing scenario:
- No focus on conversions: A lot of sites simply sit without basic SEO being done. Also, websites are still seen as brand awareness machines
- No real understanding of social media: Followers and fans are being construed as ROI which is not the case
- No goals or purpose: Most senior marketers are unsure as to what the real goal of a website should be.
- Conversions not page views are king
- Social Media is an influence engine
- Number of Followers and Fans can never be a true count of your popularity (Read Anil Dash's great post on this)
- Content is king, especially benefit-oriented and written top down (Nobody really cares about challenges! Simply because if they aren't facing a challenge why are they looking for a solution)
- Social Media has way more usage than simply gaining fans/followers. It can be used for
- Support: Real-Time
- Trend analysis and tracking
- Brand influence and awareness
- Feedback tracking
- Flash marketing campaigns
- Collateral distribution for free and much more..
- Tracking: I can easily tell what my link activity has been for the past 8 months or so
- Mobile is the next big thing, but how many companies have mobile enabled websites
- Multi-lingual sites: How many opportunities do we miss because of this?